Payment Policy

At KITABMCQ.com, we aim to provide a simple, secure, and convenient payment experience for purchasing government-exam preparation books, online MCQ test series, customized books, and book + test bundles.

By placing an order on KITABMCQ.com, you agree to the payment terms described below.

1. Accepted Payment Methods

KITABMCQ.com may provide payment options through supported payment gateways and checkout methods available on the website.

Depending on the product and availability, payment options may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Other payment methods supported by our payment gateway
• Cash on Delivery (COD), where specifically available

The payment methods displayed at checkout are the applicable options for your particular order.

2. Online Payments

Online payments may be processed through a third-party payment gateway such as Razorpay.

When making an online payment, you may be redirected to or interact with the payment gateway’s secure payment interface.

KITABMCQ.com does not intend to store complete card details, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its own website.

3. Payment Confirmation

An order will generally be considered successfully paid only after payment confirmation is received from the applicable payment gateway.

After successful payment, you may receive:

• Order confirmation
• Payment confirmation
• Email confirmation
• Relevant online test access, where applicable

For paid online test series, access is provided after successful payment verification through the applicable account/order process.

4. Failed or Pending Payments

Sometimes a payment may show as:

• Failed
• Pending
• Processing
• Cancelled
• Successful but order not immediately updated

This may happen because of banking issues, payment-gateway delays, network problems, technical errors, or other circumstances.

If your payment has been deducted but your order is not confirmed, please contact KITABMCQ.com with your order/payment details.

Do not make multiple payments for the same order immediately if the first payment is showing as pending. Please allow the payment status to update or contact our support team.

5. Payment Deducted but Order Not Confirmed

If money has been deducted from your bank account but the order has not been successfully created or confirmed, we will verify the transaction with the relevant payment provider.

After verification:

• If the payment is confirmed and the order can be fulfilled, the order may be processed.
• If the payment is confirmed but the order cannot be fulfilled, the applicable amount may be refunded.
• If the payment was not successfully received by KITABMCQ.com, the amount may be reversed/refunded by the payment provider or bank according to its applicable process.

Processing time for reversals or refunds may depend on the payment gateway and banking institution.

6. Cash on Delivery

Cash on Delivery may be available for eligible physical products, depending on the delivery location, product type and checkout availability.

COD is not available for paid online test series or digital-only products.

The website implementation specifically requires COD to be disabled when a cart contains a paid online test or digital-only item.

If COD is available for your order, the applicable option will appear during checkout.

7. Digital Products and Online Test Series

Online MCQ test series are digital services.

Payment for a paid test series may provide access to the specific test series purchased through your KITABMCQ.com account.

Once payment is successfully verified, access may be activated according to the product’s stated terms, including applicable validity, tests, attempts or other limitations.

Digital products may be subject to separate Test Access and Digital Refund Policy terms.

8. Book + Test Bundles

For products containing both a physical book and online test access:

• The physical book may be shipped separately.
• Online test access may be activated digitally after successful payment verification.
• COD availability may depend on the digital component of the bundle.
• The product page will specify the components included in the bundle.

9. Customized Book Payments

Customized or personalized books may require payment before production or fulfillment begins.

Before completing payment, customers should carefully verify:

• Candidate name
• Examination
• Language
• Subject
• Personalization details
• Shipping address
• Mobile number

Incorrect information submitted by the customer may affect the final customized product.

10. Pricing and Promotional Offers

All prices displayed on KITABMCQ.com are subject to change.

We may offer:

• Discounts
• Promotional offers
• Coupons
• Special pricing
• Product bundles

Promotional offers may have specific eligibility requirements, validity periods or other conditions.

The final amount payable will be the amount displayed at checkout before you complete the payment.

11. Taxes and Additional Charges

Where applicable, taxes, shipping charges, convenience charges or other applicable fees may be included in or added to the amount shown during checkout.

The applicable total amount will be displayed before payment confirmation.

12. Unauthorized Transactions

If you believe that an unauthorized transaction has been made using your payment method, please immediately contact:

1. Your bank or payment provider; and
2. KITABMCQ.com support.

Please provide the relevant transaction/order information so that we can investigate the matter.

13. Refunds and Payment Reversals

Payment refunds are governed by our applicable Return, Refund and Cancellation Policy and, for digital products, our Test Access and Digital Refund Policy.

Depending on the circumstances, approved refunds may be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

14. Third-Party Payment Providers

Payment processing may involve third-party payment providers.

Such providers may have their own:

• Terms & Conditions
• Privacy policies
• Security procedures
• Refund/reversal procedures

KITABMCQ.com is not responsible for delays caused solely by a bank, payment network or third-party payment provider, although we will reasonably assist customers in resolving payment-related issues.

15. Contact Us

For payment-related questions, failed transactions, payment verification or other payment concerns, contact:

KITABMCQ.com

Address:
6520/139/2, Sahjanand Nagar,
Mandvi, Kachchh, Gujarat – 370465, India

Email:
info@kitabmcq.com

Phone / WhatsApp:
+91 89800 60700