At KITABMCQ.com, we want our customers to have a clear understanding of our return, refund and cancellation process before placing an order.

This policy applies to purchases made through KITABMCQ.com, including printed books, customized books, online MCQ test series, and book + test bundles.

1. Order Cancellation

Physical Books

A cancellation request for a physical book may be accepted if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

To request cancellation, contact us as soon as possible with your order number and registered contact details.

Customized / Personalized Books

Customized books may be prepared specifically according to the information submitted by the customer.

Therefore, cancellation may not be available once customization or production has started.

Customers should carefully verify all personalization information before placing the order.

2. Return Policy for Physical Books

A physical book may be eligible for return if it is received:

• Damaged
• Defective
• Incorrect
• Significantly different from the product ordered

The customer should contact KITABMCQ.com as soon as reasonably possible after delivery and provide:

• Order number
• Description of the issue
• Photographs/videos of the received product, where requested
• Relevant delivery information

We will review the issue and determine the appropriate resolution.

3. Products That May Not Be Eligible for Return

Returns may not be accepted for:

• Books damaged after delivery due to customer handling
• Used or substantially damaged products
• Products returned without the required information
• Products where the issue is caused by incorrect customer-provided information
• Customized/personalized books after production has started, except where the product is defective or incorrectly produced by us
• Products returned outside the applicable return period

4. Damaged or Incorrect Books

If you receive a damaged, defective or incorrect book, please contact us with the order details and supporting photographs/videos.

After verification, KITABMCQ.com may provide an appropriate resolution, which may include:

• Replacement
• Refund
• Another suitable resolution

The final resolution will depend on the nature of the issue and product availability.

5. Customized / Personalized Books

Customized books require customer-provided information such as candidate name, examination, language, subject selection or personalization notes.

The customer is responsible for ensuring that the information submitted during checkout is accurate.

If a customized book is produced incorrectly because of incorrect information supplied by the customer, it may not qualify for a refund or replacement.

If the customization was incorrectly produced due to an error on our part, the issue will be reviewed and an appropriate resolution may be provided.

6. Online MCQ Test Series – Refund Policy

Online MCQ test series are digital services.

Because access to a digital test series may be activated after successful payment, refunds for online test products may be subject to specific conditions.

Refund requests may be considered where:

• Payment was successfully completed but access was not provided due to a technical issue attributable to KITABMCQ.com.
• A duplicate payment was made for the same product.
• A technical or transactional error resulted in an incorrect charge.

Refunds may generally not be available where:

• The customer has already accessed or substantially used the purchased test series.
• The customer has attempted tests or consumed substantial digital content.
• The customer purchased the wrong test series due to their own selection error.
• The customer no longer wishes to use the test series.
• The issue is caused by the customer’s device, internet connection or unsupported environment.

The exact refund eligibility for a particular test series may also be stated on its product page.

The KITABMCQ implementation plan specifically separates Test Access and Digital Refund Policy from the general return/refund policy.

7. Book + Test Bundles

For products containing both a physical book and online test access, refund eligibility may differ between the physical and digital components.

For example:

• A physical book may be subject to the applicable physical-product return conditions.
• Online test access may be subject to the digital refund conditions.
• Once digital test access has been substantially used, a refund for the digital component may not be available.

The applicable conditions may be specified on the individual bundle’s product page.

8. Refund for Failed or Duplicate Payments

If your payment has been deducted but:

• No order was created, or
• The same order was charged more than once,

please contact us with the relevant payment/order details.

We will verify the transaction with the payment provider.

If the payment was successfully received by KITABMCQ.com and a refund is due, the refund will be initiated through the applicable payment process.

9. Refund Processing

Once a refund is approved, the refund will generally be processed through the original payment method where technically possible.

The time taken for the refunded amount to appear in your bank account or payment account may depend on:

• Payment gateway
• Bank
• Card issuer
• UPI provider
• Other financial institution

KITABMCQ.com is not responsible for delays caused by the customer’s bank or payment provider.

10. Shipping Charges

Where a refund is approved, treatment of shipping or delivery charges may depend on the reason for the refund.

For example, where the issue is due to an incorrect, damaged or defective product supplied by KITABMCQ.com, the applicable shipping component may be considered as part of the resolution.

Where a return is requested for reasons unrelated to a product defect or fulfillment error, shipping charges may not be refundable.

11. Refund Request Process

To request a refund or return, please contact us with:

Order Number:
Your KITABMCQ.com order number

Customer Name:
Name used during the order

Registered Email:
Email associated with your account/order

Mobile Number:
Phone number used during checkout

Reason:
A clear description of the refund/return request

Supporting Evidence:
Photographs, videos, payment proof or other information where applicable.

12. Review and Approval

All refund and return requests are subject to verification.

KITABMCQ.com may request additional information or evidence before approving a request.

A refund will not be considered automatically approved merely because a request has been submitted.

We will review each request according to the applicable product type and circumstances.

13. Fraudulent or Abusive Refund Requests

We reserve the right to reject refund requests that appear to involve:

• Fraud
• False claims
• Repeated misuse of the refund process
• Unauthorized use of products or services
• Manipulation of payment or order systems
• Abuse of promotional offers

Where necessary, suspicious activity may be investigated.

14. Contact Us

For return, cancellation or refund-related queries, contact:

KITABMCQ.com

Address:
6520/139/2, Sahjanand Nagar,
Mandvi, Kachchh, Gujarat – 370465, India

Email:
info@kitabmcq.com

Phone / WhatsApp:
+91 89800 60700